How Advocate Health Expanded Workforce Training with Multilingual Learning Modules

Ensuring Compliance, Safety, and Efficiency for a Diverse Workforce

The Situation: The Need for Multilingual Training in Healthcare

Advocate Health, a leading healthcare provider, was committed to ensuring that every employee, regardless of language proficiency, had access to critical internal training. However, their learning modules were only available in English, leaving a significant portion of their Limited English Proficiency (LEP) employees without the necessary training to comply with regulations, maintain workplace safety, and provide high-quality patient care.

To bridge this gap, the Learning and Experience Team at Advocate Health partnered with Precise Language Solutions to translate and adapt 10 essential training modules from English to Spanish, covering the following topics:

Compliance & Integrity

Cybersecurity

Emergency Management

Right to Know (Hazard Communication)

Safety Review

Bloodborne Pathogens

Infection Prevention

Abuse Recognition

Sexual Harassment Prevention

With the high stakes of compliance, employee safety, and patient care, Advocate Health needed a trusted language solutions partner who could deliver high-volume translations quickly and without compromising quality or formatting.

The Problem: The Challenge of Training a Multilingual Workforce

In a high-stakes healthcare environment, providing clear and effective communication is non-negotiable. Many hospitals employ a diverse workforce, including:

However, language barriers in training materials can lead to:

Compliance Violations

Employees may not fully understand regulatory and ethical guidelines, exposing healthcare providers to legal and financial risks.

Workplace Safety Risks

Misunderstood safety protocols increase the likelihood of injuries, infections, and workplace incidents.

Inconsistent Patient Care

LEP employees who struggle to access the same training as their English-speaking colleagues may compromise patient safety and service quality.

Beyond accuracy, Advocate Health also needed translations that preserved the integrity of their interactive learning experience, including quizzes, animations, and videos, while ensuring the content followed accessibility best practices and plain language principles to meet internal accessibility standards.

The Solution: A Strategic, High-Quality Translation Approach

Advocate Health partnered with Precise Language Solutions for a scalable, high-efficiency translation strategy that ensured speed, accuracy, and seamless integration into their learning management system (LMS).

How We Delivered a Seamless Multilingual Learning Experience

Technology-Driven Workflow:

We gained access to Articulate, Advocate Health’s learning module design software, ensuring that all translations would integrate smoothly without altering the original content structure.

Optimized Translation & Review Process:

To accelerate project completion, we assigned two teams of professional linguists, working in parallel

Translation Memory for Speed & Consistency:

We developed a Translation Memory (TM) system to:

✔ Ensure terminology consistency across all modules.

✔ Reduce translation time as new modules were completed

✔ Improve accuracy and efficiency in future updates.

Bilingual Desktop Publishing (DTP) for Formatting & Multimedia Integration:

Our DTP specialists meticulously reviewed and adjusted formatting, interactive elements, and multimedia components to ensure:

✅ Quizzes, animations, and videos remained interactive.

✅ Visual consistency matched the original English modules.

✅ Clarity and readability in Spanish were maximized

Final Quality Assurance & Error Checks:

A workflow coordinator performed a final review to catch any last errors and ensure the highest quality output before delivery.

The Results: A Fully Translated & Accessible Learning Experience

🚀 10 Training Modules Delivered in Just 3 Weeks!

🚀 Improved Compliance & Workforce Training Across English & Spanish Speakers

🚀 Increased Patient Safety & Workplace Efficiency

With Precise Language Solutions, Advocate Health took meaningful steps toward equitable access in training by translating Annual Regulatory Learning modules, to support improved comprehension of safety and compliance content among Spanish-speaking teammates.

Key Outcomes:

✅ Equal Access to Training for All Employees – Spanish-speaking employees can now fully participate in required learning without barriers.

✅ Higher Level of Patient Care – Employees can better understand infection control, safety, and compliance protocols, leading to improved patient outcomes.

✅ Lower Workplace Risk – Employees are less likely to make errors due to language misunderstandings, reducing legal liability and safety incidents.

Client Testimonial:

“ The Precise team was incredible to work with and translated the 10 ARL courses that impacted all or most of our teammates across both systems. Thank you both for your partnership on this massive translation project. This is an incredible addition to the ARL initiative, and we greatly appreciate your detailed and speedy work. It has been wonderful working with you on this “

Please note: This partnership highlights a specific use case and does not imply endorsement of any external vendor. Additionally, no personal health information or learner data was accessed, shared, or used during the course of this project.

Transform Your Workforce Training with Multilingual Solutions

Don’t let language barriers compromise your compliance, workplace safety, or patient care. Partner with Precise Language Solutions to:

✔ Ensure training consistency across all languages.

✔ Improve employee engagement & retention.

✔ Reduce compliance risks & workplace incidents.

✔ Deliver high-quality multilingual training at scale.

book a consultation